Terms and Conditions

Amendments, Cancellations & Payments

After placing your order, you will receive a sales order confirmation via email. The confirmation is our acceptance of your signed order and deposit which forms the basis of a binding Contract of Sale between yourself (the purchaser) and Richard Butler & Co Ltd.

The sales order confirmation is an important document. This will reflect your purchase order or your email order sent to us which details the specific requirements of your order. Size, choice of fabric, choice of interiors if different from our standard for each individual model, choice of legs their colour, together with any other specific instructions you have given us to personalise your furniture. The exact details on the confirmation will be issued as the manufacturing document for your order to be made to those instructions. Therefore, it is important that it is carefully checked by you against the order you placed and that you advise us of any errors or omissions or any further changes you require.

Once materials (particularly fabrics) have been ordered or delivered to us we are unable to accept changes or cancellations without some cost to you. Occasionally, fabric suppliers will accept return of fabrics but they will levy restocking charge, the cost of which would need to be met by you.

A deposit of 50% of the total order value including delivery charges and VAT is payable on placing the order. The final balance is payable before the delivery can be made. Payment is by direct transfer to our bank. If you decide to cancel the order, we may accept your cancellation but, in all cases, we will retain your deposit to cover any costs we have incurred and return the remainder thereof.

To cancel the contract, you must let us know by email to sales@richardbutlerfurniture.com stating the reason you wish to cancel and that you accept the retention of your deposit to cover the costs we have incurred. This term does not affect your statutory rights.

Manufacturing

The manufacturing/completion date is given in good faith at time of quote/order, however for reasons beyond our control completion dates can be delayed. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay. Occasionally, the fabrics and special materials you have chosen may not be available with the supplier. If this should happen, we will advise you of a new manufacturing date and also give you the option to select an alternative material or to wait for your original choice to become available, if you chose to supply the fabric to us for your project/furniture and there are delays you must inform us immediately as delays in fabric will have knock on delays in production and completion dates.

Delivery

Once your furniture has passed quality control inspection it will be wrapped ready for collection or if delivery has been agreed we will deliver on our own vehicles or use an external delivery company to collect and carry out the delivery to you. We will contact you to arrange a convenient date that suit both parties.

Delivery costs for external deliver companies with dedicated two-man delivery are expensive but necessary to ensure the safe transit and installation in to your preferred site location. Therefore, the external delivery company will collate deliveries from ourselves and other companies to make an economical delivery load to your area so that the cost is reasonable for each customer. Please try as much as possible to accept the appointment you are offered when the transport company make contact as they may not return to your area again for some weeks. Deliveries are arranged on Monday to Friday due to the transport regulations which limit the number of hours a driver can work.

Lead Times

Lead times can vary dependent on products/volumes ordered and busy times of the year, we also have factory shutdowns twice per year which again will increase lead times, please ask prior to order if you have any concerns on lead times.

We always act with the best of intentions but in the event of those lead times being put back we cannot be held responsible for delays caused by our suppliers as they are beyond our control. We will Endeavour to resolve matters in all cases to the satisfaction of the customer.

Access

This applies to both Domestic and Contract; Please ensure that you check the dimensions for access including the gap between your door frames, ceiling heights, width of hallways/corridors, stairs and corners and parking for large articulated vehicles for volume orders when you placed your order, we asked you to confirm that the furniture you ordered is the correct size for your needs and that the delivery company will be able to access your property and the room of your choice.

Your furniture will be made to your size and specification. It is important that you are sure that there is adequate access to your property and that the furniture can be delivered in to the room of your choice. Our delivery company will make every reasonable effort to deliver your furniture in to the room of your choice, however deliveries are strictly regulated by Health and safety regulations. Returns cannot be accepted if the delivery company cannot get the furniture in to the room of your choice.

Installation

The delivery crew if requested and agreed at time of order will place the furniture in the room of your choice, unpack the furniture and place it where it needs to be. They will take the packaging away for recycling unless you decide to keep it for future use. They will photograph the furniture in situ as proof of delivery or ask you to sign a delivery note that it has been delivered in good condition.

Risk and Title

Ownership and risk of the products will pass to you on delivery.
Specification and Use of our Products
Our furniture is hand-made and therefore any sizes given, published in our literature and on our website are approximate and not exact and small tolerances must be allowed for.

Our products are designed for both domestic and contract use, you must inform us of the intended use of furniture ordered i.e. will it be for a home/domestic use or will it be for contract use hotel/student accommodation or any other business environment.

The materials (fabrics, wood, webbing, foams and fillings, cushions) are all sourced from leading suppliers in the industry.

All fabrics sent to us should be tested for durability and flammability to ensure that they comply with British Standards and the UK Furniture and Fire Regulations. Only fabrics which meet the general domestic and contract standards should be used, further information can be found from fabric suppliers of your choice, we will not be liable for any fabric sent to us for upholstery which do not conform to the standards required for the placement/location of furniture.

The hardwood we source meets European Union Trade Regulations from FSC managed forests and is kiln dried to a moisture content of between 15 and 18% to prevent any warping or twisting of the frame.

Foams, fillings and cushions are tested for durability and also meet the furniture and fire safety regulations.

Guarantees

We offer a 10-year structural guarantee on the hardwood frames that we have manufactured and 3 years on foams for date of order.

This guarantee is to the original purchaser in the United Kingdom and is not transferable.
The guarantee covers general domestic & contract use only.

What is not covered by the guarantee

The guarantees do not apply if the products have had improper use, misuse, damaged by the purchaser or have been accidentally damaged or damaged during transport to another property.

The furniture has been altered, modified, repaired or reupholstered by any other company than Richard Butler & Co Ltd.

With the exception of the frame the furniture is guaranteed for one year against faulty materials or workmanship. This guarantee does not cover fair wear and tear, misuse, lack of general care, cleaning of fabrics or failure to maintain or dress cases and interiors as advised in our care guide, fading of fabrics due to exposure to sunlight, damage by animals, infestation by insects, accidental damage of fabrics with watches, rings, bracelets, toys, damage caused by fire or smoke.

Making a Claim under this Guarantee

Please write to us at our registered address or email us at sales@richardbutlerfurniture.com

Please provide the details of your order, copy of your invoice, address where the furniture is located and a brief description of the fault. Photographs of the fault will be useful in assessing the best and quickest way of proceeding.

If a claim is accepted, we will either request that you return small items such as cushions, footstools feet and legs to the factory, where we will be able to inspect and if possible, repair the item whilst you wait or return them within a few days.

If it is not possible to establish the validity of the complaint from the information given or the photographs, we will arrange a visit for the inspection of the furniture. The visit may be from factory-based personnel or an independent specialist company who have upholstery technicians in your locality. In the event of the claim being accepted we will endeavour to repair the furniture either at the furniture location wherever possible to avoid unnecessary transport and inconvenience of being without the furniture. If this is not possible the furniture will be transported to the factory and returned after repair.

The guarantee covers all labour and materials used to rectify any guarantee complaints. The collection and redelivery costs will be the responsibility of the purchaser.

If a claim is found to be invalid because the fault is not due to the use of faulty materials or workmanship under the guarantee, the claimant will be liable for the cost of the independent inspection report and any repairs that are required.

None of these terms and conditions affect your Statutory Rights under the Consumer Rights Act 2015.